Is Artificial Intelligence(AI) reinventing Human Resources?

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Artificial Intelligence in Human Resources 

Artificial Intelligence(AI) based technologies like applicant tracking software and cloud computing, assist Human Resource Management(HRM) in various ways.AI is designing and building intelligent agents which receive prospects from the environment and take actions that affect the same environment (Russell, 2019).AI eliminate merit-based selections and streamline the workflow.AI assist Human Resource(HR) by managing onboarding, training, reporting, data administrating, performing, and integrating. Many small and large scale business are benefitted from AI technology.

Today AI is not limited to fulfil the above tasks.HR is adopting to get the aid of AI skills like chatbots, machine learning and natural language process for tasks like seeking virtual assistance for finding jobs, mentoring, receiving training and answering FAQ's(Frequently Asked Questions). 


AI is reinventing HR

AI is radically changing our lives and most HR practitioners welcome the changes in HR, with AI technology. Few see AI integration as not practical. However, AI seems to reinvent HR and mentioned below are few points to say why.

  • Confidence in providing information- Second annual AI work-study conducted by Oracle reveals 64% of worldwide employees trust and prefer to get advice from a robot rather than their managers. Most of the employees indicate robots are better at providing unbiased information, punctuality and managing the budget and many more(Oracle, 2019).
  • High capacity of storage -More than a human memory AI can refer to a large amount of data and have the capability of storing them. It's easy to access when required.
  • AI conversations-AI backed Chatbots provide more natural human-like conversation and it also addresses the specific conversations,   recognises employee needs.
  • voice recognition-Cogito, an American company use AI in-call voice analysis to enhance the behaviour of their call centre employees. It recognises the voice and provides guidelines to speak with more confidence, empathy, efficiency, professionally ..etc
  • Mental state detections -CompanionMX use an app to detect the mental health of the employee and they say they can help in advance.
  •  Transitioning to agile learning-Agile learning models of AI  provide broad-based solutions and support individual learning.
Conclusion 
AI is definitely useful to mankind and future inventions will bring implemented skills to support human, but there's a doubt of replacing human with machines.Ford(2015) predicts, soon AI robots will take human place. Professor Park(2016) argues human have to do what AI cannot do to survive. Ingham (2014) states AI will take over all analytics in HR and HR is to understand how to use data potentially.



References

Ford, M. (2015) The rise of the Robots: Technology and the threat of jobless future. United States: McKinsey&Company.

Ingham, J. (2014) 'HR Artistry on a Global Canvas', The Association of Talent Development Blog, 25th June.

Oracle, (2019) Artificial intelligence is winning more hearts & mind in the workplace. London: Oracle Publications.

Park, W. (2016) Artificial intelligence and human resource management's new perspectives and challenges. Japan: Kyung University, pp 7-8.

Russel, S. (2019) Artificial Intelligence: A modern approach. Pearson education.

Comments

  1. Hansika Samarakoon29 April 2021 at 09:31

    Many organizations, many countries in the modern world use artificial intelligence for their works.
    50% of workers are currently using some form of AI at work compared to only 32% in 2018. 65% are optimistic, excited, and grateful about having robot co-workers. Workers in India (60%) and China (56%) are the most excited about AI. UAE (44%), Singapore (41%), Brazil (32%), Australia/New Zealand (26%), Japan (25%), US (22%), UK (20%) and France (8%).

    Men have a more positive view of AI at work than women with 32% of men optimistic vs. 23% of women as mentioned that CMS WiRE

    ReplyDelete
  2. Tania De Mello1 May 2021 at 10:17

    Very interesting ideas you have put up in this article.

    The latest advancements in machine learning and artificial intelligence are rapidly reaching mainstream. This has resulted in a massive shift in the way people across the world interact with technology and their teams.

    All in all, we can say for sure what awaits us in the future with AI taking over so many aspects of our lives including HR. In fact, it is much more present around us than we think. Perhaps it is time to embrace all these changes and look into the future with hope rather than with fear.

    ReplyDelete
  3. Ranjana Bandara1 May 2021 at 10:38

    With the help of Artificial intelligence, things like repetitive and time-consuming tasks can be done easily and quickly. With the help of AI-based software, you can analyze numbers of job networking sites by scouring through candidate’s online presence via social media platforms and predict how likely they are to accept the role if offered to them

    ReplyDelete
  4. HR ZONE JINODA2 May 2021 at 07:17

    Some disadvantages also on the AI and we also need consider about it before move in to this method.
    1.High cost of Implementation
    2.Can't Replace Humans
    3. Doesn't improve experience
    4.Lacks creativity
    5. Risk of Un employment

    ReplyDelete
    Replies
    1. Maduka Udagama 7 May 2021 at 05:29

      Yes Jinoda every new breakthrough or an invention have disadvantages as well as the advantages. But we need to take care of them and use the positive sides of the new invention to create a better world. Artificial intelligence has massive potential advantages which we can't ignore because of few disadvantages that can be managed.

      Delete
    2. HR ZONE JINODA8 May 2021 at 22:42

      Agreed Maduka but when we are dealing with the Human beings, hope we need to think about both sides and need to put it in correct way to get the results and it is not working with every industry.

      Delete
  5. HR Times- Isuru Wijayalath5 May 2021 at 09:04

    Artificial Intelligence is expanding finding its way to various industries by simplifying laborious tasks for accuracy and better results. Companies are investing in Artificial Intelligence in HR, and there are numerous reasons why AI should be used in HR. The more clear benefits include increased revenue generation, better efficiency and accuracy, and significant time-saving. Other benefits include increased creativity and reduced stress for human resource professionals.

    ReplyDelete

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